Welcome to the Smatar Outdoor FAQ page. Here, we’ve compiled answers to some of the most commonly asked questions about our products, services, and policies. If you can’t find the information you're looking for, please don’t hesitate to contact us at support@smatar.com.

1. Do you offer international shipping?

Yes, we offer worldwide shipping to most countries. Our shipping fee is a fixed rate of $6.89 USD. Orders over $69.99 USD qualify for free shipping. International shipping typically takes 10-14 business days for delivery.

2. How do I place an order?

To place an order, simply:

1. Browse our product catalog and add items to your shopping cart.
2. Proceed to checkout and enter your shipping information.
3. Choose your payment method (credit card or PayPal).
4. Review your order and confirm your payment.
5. Once your payment is processed, you will receive an order confirmation email.

If you do not receive your confirmation email, please check your spam/junk folder. If the email is not there, feel free to contact us at support@smatar.com for assistance.

3. What payment methods do you accept?

We accept the following payment methods:

• Credit Cards: Visa, MasterCard, American Express, and Discover.
• PayPal: You can also pay via PayPal, which allows for secure transactions through your PayPal account or a linked credit/debit card.

4. How long will it take to receive my order?

The delivery time depends on your location and the shipping method selected. Typically, orders are processed within 1-2 business days, and international shipments take 10-14 business days for delivery.

You will receive a tracking number once your order has shipped.

5. Can I track my order?

Yes! After your order is shipped, we will send you an email with a tracking number. You can use this number to track your order through the shipping carrier’s website.

6. How can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at support@smatar.com. If your order has not yet been processed or shipped, we will do our best to accommodate your request.

7. What is your return policy?

We offer a 14-day return policy for unused products in their original condition and packaging. To initiate a return, please contact us at support@smatar.com. You will be responsible for return shipping costs unless the product is defective or incorrect.

Refunds will be processed once we receive and inspect the returned item.

8. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us immediately at support@smatar.com. We will arrange a replacement or refund, and we will cover the return shipping costs for damaged or incorrect items.

9. Do you offer gift cards or promotions?

Yes, we offer gift cards and run special promotions regularly. Be sure to subscribe to our newsletter or follow us on social media to stay updated on our latest offers, discounts, and events.

10. How do I contact customer service?

You can contact our customer service team by email at support@smatar.com. Our business hours are Monday to Saturday, 9 AM – 6 PM GMT. We strive to respond to all inquiries within 24 hours.

11. Do you offer wholesale or bulk purchasing?

Yes, we offer discounts for bulk purchases. If you are interested in placing a wholesale order, please contact us at support@smatar.com for more information about our pricing and ordering process.

12. Are your products environmentally friendly?

Yes, we are committed to sustainability. Many of our products are eco-friendly and made from materials that are designed to minimize environmental impact. We also donate a portion of our proceeds to nature conservation efforts.