Return Policy

At Smatar, customer satisfaction is our top priority. We offer a simple return process for your peace of mind, with clear guidelines to ensure that returns are handled smoothly.

1. 14-Day No-Questions-Asked Return Policy

We offer a 14-day no-questions-asked return policy for all products purchased from our store. If you're not satisfied with your purchase for any reason, you can return it within 14 days of receiving your order.

  • Please note: Returns due to reasons other than product defects (such as not liking the item or incorrect size) are at the customer’s expense. You will be responsible for the return shipping costs.

2. Return Conditions

  • Product Condition: In order for a return to be processed, the item must be unused and in resalable condition. This includes the original packaging, tags, and any accessories. If the product is not in a condition that can be resold, we reserve the right to charge a re-stocking fee of up to 20% of the purchase price.

3. Damaged or Defective Items

  • If your product arrives damaged or defective, please contact our customer service team immediately. We will guide you through the return process and offer a replacement or refund.
  • To assist us in resolving the issue quickly, please keep the damaged packaging and provide photos of the damage.

4. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer service team at support@smatar.com within 14 days of receiving your order. Include your order number and the reason for the return.
  2. Return Authorization: Once your return is approved, we will send you detailed instructions on how to return the item.
  3. Tracking Number: Please retain the tracking number for your return package and provide it to us so we can monitor the shipment’s progress.
  4. Refund Process: Once we receive the returned item, we will process your refund within 1-3 business days. The refund will be issued to your original payment method.

5. Exchanges

If you'd like to exchange an item for a different size, color, or product, please contact us. Exchanges are processed based on product availability and are subject to the same return conditions.

6. Contact Us

If you have any questions or need further assistance, feel free to contact us at: