At Smatar, we are committed to providing reliable and efficient shipping services to all our customers, no matter where you are located. Whether you're in a bustling city or a remote area, we ensure that your order reaches you in a timely manner.

1. Worldwide Shipping

We offer global shipping, delivering to all regions including remote locations such as the Pacific Islands, South Africa, and other hard-to-reach destinations. No matter where you are, we strive to deliver your products safely and on time.

2. Shipping Time

• Standard shipping generally takes 10 to 14 days, depending on your location and the efficiency of local logistics providers.
• Delivery times may vary depending on the destination, customs processing, and other unforeseen delays. You will receive a tracking number to monitor the status of your shipment once it's dispatched.

3. Shipping Costs

• Standard Shipping: The default shipping cost for all orders is $6.89.
• VIP Shipping: For a faster processing time, we offer VIP shipping at $9.99. VIP shipping ensures priority handling and quicker delivery.
• Free Shipping: Enjoy free shipping on orders over $69.99.

4. Order Processing

• Orders are processed within 1 to 2 business days after payment confirmation.
• In case of any delays, we will notify you by email and provide an updated shipping timeline.

5. Customs and Duties

• International orders may be subject to customs duties and taxes, which are the responsibility of the customer. These charges will be collected by the local customs office upon delivery.
• We recommend that you check with your local customs office for more details regarding potential duties or taxes before placing your order.

6. Tracking Your Order

Once your order is shipped, we will send you a tracking number via email. You can use this number to track your shipment through the carrier's website.

7. Contact Us

If you have any questions about shipping or need assistance with your order, feel free to contact us. We’re here to help!

• Email: support@smatar.com